FAQ - claytox
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FAQ

Claytox // An organic skin care company designed with simplicity in mind to detoxify your skin.

Our carefully hand-made curated whole ingredient blends - ethically sourced from Australia, free from preservatives and other unnecessary additives - are to nourish, repair and protect your skin leaving it smooth and hydrated. We create clean, self-care products with an stylish aesthetic based around integrity, health and well-being.

Maintaining a fascination with ingredients and how they relate to our bodies, we believe that our skin ceremony should be a therapeutic ritual where we can freely indulge and not have to worry that what we're putting on will do harm. We care about our future self and believe that we can help bridge the gap by providing conscious alternatives to our everyday routines without sacrificing the little things we love.

Our ClayTox products are locally sourced in Australia and of the highest grade. We want you to fall in love with your skin and be proud to show it off. We believe that you do not need to cover yourself in makeup to look pretty, and we want you to feel confident with just your bare skin. Our products are designed to purify and draw out the toxins in your skin to leave you with a glowing, smooth and detoxified face.

What are the benefits of the ClayTox Masks?

The powerful natural detoxifying action works instantly to restore balance and reduce discolouration, fine-lines, wrinkles and scars to create a glowing, even skin complexion. With our all natural ingredients mixed with coconut oil or water, it creates a negative charge and will;

  • Prevent and draw out blackheads
  • Reduce the appearance of scars
  • Even skin tone
  • Draw out external toxins
  • Heal and regenerate skin tissue
  • Unclog & shrink pores

 

How do I Use the ClayTox Mask?
    • Step 1 - Make sure you have 1 clay sachet. Cut along the top of the clay sachet and empty contents into the bowl provided.
    • Step 2 - Mix the clay and coconut oil/ water together with a wooden or plastic spoon. Do this until fully mixed together into a smooth paste.
    • Step 3 - Apply the mask to a clean, dry face. Use the back of the spoon to apply evenly, avoiding eyes, mouth and nostrils. Now wait 30 minutes for the mask to set.
    • Step 4 - Use warm water and a face cloth to remove the mask. Pat dry and admire your radiant skin.

You will feel a pulling and tightening of the skin as the mask begins to set.

How often should I use the ClayTox Mask?

We recommend using the ClayTox Mask 1-2 times per week for 15-20 minutes to start. Once your skin adjusts to the clay, up your usage to 3-4 times per week for up to 30 minutes. Do not leave on for longer than 30 minutes. All our other products can be used daily.

Are all ClayTox products vegan friendly?

All our products are vegan friends and are 100% cruelty free.

I just placed my order, when can I expect it to arrive?

All products are shipped from our warehouse here in Australia. We currently ship products to almost any international location. For questions regarding shipping to your location, please contact us...
Domestic packages typically take 3-5 working days to be delivered (from the day the order was placed).
International packages can take anywhere from 5-15 working days to be delivered, depending on your location. A delay in package delivery due to customs processing may occur, and international orders may be subject to additional duties and taxes.
Please be aware that these fees are not included in the prices listed on our website, nor are we responsible for covering them.

What if I forgot to apply my discount code?

Oops we are sorry to hear this, Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order.

What happens if I want to cancel my order?

If you request a cancellation of your order we cannot always 100% guarantee that it will be cancelled. We physically cannot cancel orders after 30 minutes of you placing your order. Please ensure you review your order before confirming your purchase.

What if I put the incorrect shipping address?

If you put the wrong shipping address you need to email us within 30 minutes of the purchase. We cannot 100% guarantee the changes will go through. Please ensure you review your order before confirming your purchase.

I have a Shop/Salon/Supermarket and I want to stock the ClayTox range. How can I do this?

Great! We would love for you to represent our brand. Please drop us an email at hello@ClayTox.com.au

Returns and Refunds

Please send us an enquiry via our CONTACT US page or email us at customer@claytox.co

Privacy Policy

At Claytox we are aware, that all information collected on our website must always be transferred securely, stored safely and will not be given out to third parties.
If you are shopping on the Internet, cookies will be stored on your computer.
Cookies are used for generating different kinds of statistics about the use of our website, but you will always remain anonymous when shopping at Claytox.